Terms & Conditions


Welcome! If you use this website and/or purchase our products, you are agreeing to comply with and be bound by the following Terms and Conditions of Use, which govern www.thebeautifulbunch’s relationship with you in relation to your use of this website and purchasing of our products.
By using this website, you indicate your acceptance of our Terms and Conditions of Use. For the purposes of these terms and conditions, “Our”, “Us” and “We” is in reference to www.thebeautifulbunch.com and “You” and “Your” refers to you, the customer, visitor, website user.

Terms and Conditions of use

thebeautifulbunch.com (the “Site”) is operated by Merchant Road Events Inc (ABN 75 857 625 662). When you use the Site, you agree to the terms and conditions that follow. These terms and conditions also govern the supply of any goods to you by The Beautiful Bunch whether facilitated by the Site or by any other means. If you do not agree to these terms and conditions, you should immediately cease use of the Site. The use of the Site and the provision of goods to you by The Beautiful Bunch is conditional on your acceptance without modification of the terms and conditions. These terms and conditions supersede and exclude all prior and other discussions, dealings, representations and arrangements relating to the use of the Site.

Limitation of Liability

It is an essential pre-condition to you using our website that you agree and accept that The Beautiful Bunch is not legally responsible for any loss or damage you might suffer related to your use of the website, www.thebeautifulbunch.com, whether from errors in information, any goods or services we may offer or from any other use of the Site. Your use of any information or materials on this Site is entirely at your own risk, for which we shall not be liable.


You agree to indemnify and keep The Beautiful Bunch indemnified against any claim, demand, expense, cost, loss or liability (whether direct or indirect) made against or incurred by The Beautiful Bunch in connection with your use of the Site, your breach of these Terms and Conditions of Use or your breach of any rights of third parties.


This Site and its contents are protected by copyright which is owned by The Beautiful Bunch under the laws of Australia. The Beautiful Bunch does not grant you any intellectual property rights in connection with this Site. Unless otherwise stated, The Beautiful Bunch owns or licenses the copyright and all other proprietary rights for all the content used on this Site including text, graphics, logos, button icons, video images, audio clips and navigational and other software. You must not use any trademark displayed on this Site.

Our Products

We do our best to ensure that all products are fulfilled in compliance with the product description. Please keep in mind, however, that every flower is different and they are subject to seasonality and product availability. We reserve the right to substitute flower varieties when certain flowers are not in season.

Dispatch and Delivery of Goods

The Beautiful Bunch offers same day delivery service across Melbourne from Monday to Friday. For same day delivery, orders must be submitted by 12pm. The Beautiful Bunch will make all reasonable efforts to ensure flowers are delivered on the chosen date. It is the purchaser’s responsibility to ensure all goods delivered to secure addresses will be received by the recipient. If you have provided us with an incorrect or incomplete delivery address and we have delivered your order to the address provided, we take no responsibility for these errors. All unsuccessful deliveries will result in the goods returned to The Beautiful Bunch. This will incur additional fees to the purchaser. The redelivery of goods will incur an additional delivery fee to the purchaser.

Refund, Exchange, and Cancellations

We are unable to offer you a refund if you have provided us with an incorrect delivery address. It is your responsibility to provide us with the correct delivery information and instructions. If you would like to cancel an advance order you have made, you must contact us within 48 hours of the delivery date specified on your order. You can contact us directly by emailing hello@thebeautifulbunch.com We do not provide refunds or exchanges for change of mind, or if you have chosen incorrectly.

Ordering and Delivery

By placing an order with us, you are making an offer to purchase the desired products and services from us. You are not permitted to order any products for resale to a third party. We reserve the right to accept or reject any offer you make us, for any reason, including but not limited to if the products requested are not available, payment not being processed successfully, we suspect your order is for commercial purposes, there is the possibility of fraud or there is an error in the price or description of the product you want to buy.

We deliver up until 6pm, Monday–Friday. If you need your flowers delivered by 5pm and do not let us know, we will have to charge a re-delivery fee.

If you need to get in touch for any reason, please write to us at: hello@thebeautifulbunch.com